Terms & Conditions

1. Orders & Payment

All orders are confirmed via WhatsApp. Payment is made via UPI (GPay, PhonePe, Paytm, etc). Your order is considered confirmed only after payment is received. We will share our UPI ID on WhatsApp after you confirm your cart.

2. No Cancellations or Refunds

Once an order is placed and crafting has begun, it cannot be cancelled, changed, or refunded. All sales are final. Please review your order carefully before confirming on WhatsApp.

We put care and time into every piece. Because each item is handcrafted to order, we are unable to offer refunds for change of mind or sizing issues. Please check our Size Guide before ordering.

3. Replacement Policy

We offer a replacement only if the product arrives defective or damaged. No cash refunds are issued under any circumstances.

To claim a replacement:

1. Contact us within 24 hours of delivery. Claims raised after 24 hours will not be accepted.
2. Send an unboxing video as proof of the defect or damage to our WhatsApp number: +91 84453 98983. Video proof is mandatory — photos alone are not accepted.
3. Once we verify the damage, we will dispatch a replacement at no extra cost to you.

4. Made-to-Order Notice

Most of our products are handcrafted to order. Each piece is made with care and may have minor natural variations in color, texture, or finish. These are characteristics of handmade goods and are not considered defects.

5. Customization Orders

Custom orders are made entirely to your specifications. Because of this, customization orders cannot be cancelled, changed, or refunded once crafting has begun. Please confirm all details (color, size, design) with us on WhatsApp before we start.